We respect your privacy

We respect your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).

"Personal information" refers to information we hold that is identifiable as being about you. This includes details such as your name, email address, identification number, or any other data that can reasonably identify an individual, either directly or indirectly.

You may contact us in writing at hello@floviamelbourne.com.au for further information about this Privacy Policy.

What personal information is collected

We may, from time to time, receive and store personal information that you submit to our website, provide to us directly, or share with us in other forms.

You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates, and process your product or service orders.

We may collect additional information at other times, including but not limited to, when you:

  • Provide feedback

  • Share information about your personal or business affairs

  • Update your contact or email preferences

  • Respond to surveys and/or promotions

Additionally, we may also collect any other information you provide while interacting with us.

Please note, we do not hold any financial information that belongs to you. However, you may provide financial details to a third-party billing service during service agreements or product purchases on our website. Ensure you read their terms and conditions as your data is subject to their policies, not ours.

How we collect your personal information

We collect personal information in various ways, including when you:

  • Interact with us electronically or in person

  • Access our website

  • Engage in business activities with us

We may also receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you consent to its collection and use in accordance with this Privacy Policy.

How we use your personal information

We may use your personal information to provide you with information about our products or services, and to notify you of new and additional offerings.

We will use personal information only for the purposes you consent to, which may include:

  • Providing products and services during our usual business activities

  • Administering our business operations

  • Researching and developing our products and services

  • Communicating with you via phone, email, SMS, or mail

  • Investigating complaints

If you withhold personal information, we may be unable to provide our products and services or allow you full access to our website.

We may disclose personal information to comply with legal obligations, such as court orders, subpoenas, or law enforcement requests.

In the event of a change of control or sale of business assets, we reserve the right to transfer our user databases, including any personal and non-personal information, as permitted by law.

Disclosure of your personal information

We may disclose personal information to employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes outlined in this Privacy Policy.

When disclosing personal information to third parties, we ensure it is protected in accordance with this Privacy Policy.

Security of your personal information

We are committed to ensuring the security of the information you provide. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard your data.

Where we employ data processors, they are required to comply with relevant laws and implement adequate technical measures to protect personal information.

While we strive to secure all transmitted data, we cannot guarantee its absolute security. Transmission and exchange of information are at your own risk.

Access to your personal information

You may request access to personal information we hold about you, as permitted under the Privacy Act 1988 (Cth) and the EU GDPR. If you believe any information we hold is inaccurate, outdated, incomplete, irrelevant, or misleading, contact us at hello@floviamelbourne.com.au.

We reserve the right to refuse access to certain information as permitted by law.

Complaints about privacy

If you have complaints about our privacy practices, please send details to hello@floviamelbourne.com.au. We take complaints seriously and will respond promptly.

Changes to this Privacy Policy

This Privacy Policy may change over time. Updates will be effective immediately upon being posted on our website or notice board. Please review this Policy periodically.

Website

When you visit our website

When you visit www.floviamelbourne.com.au, we may collect information such as browser type, operating system, and the website you visited prior to ours. This aggregated data is used to improve our services.

Third-party sites

Our site may contain links to third-party websites not owned or controlled by us. These are provided for convenience only. We are not responsible for the privacy practices of these websites. We encourage users to read the privacy statements of any site collecting personal information.